Our Policies - Jersey Outlet

Effective Date: January 30, 2026

At Jersey Outlet, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with Kenyan law, including the Data Protection Act, 2019.

1. Information We Collect

  • Personal Information: Name, email address, phone number, shipping/billing address, and payment information when you make a purchase.
  • Non-Personal Information: Browser type, device information, IP address, and browsing behavior on our website.

2. How We Use Your Information

  • To process and fulfill orders.
  • To communicate order updates, promotions, and important notices.
  • To improve our website, products, and services.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share information with trusted service providers, such as payment processors and delivery partners, solely for order fulfillment.

4. Cookies and Tracking

We use cookies to enhance your browsing experience and analyze site usage. You can disable cookies in your browser settings, but some features may not function properly.

5. Data Security

We implement reasonable security measures to protect your personal data. However, no system is completely secure.

6. Your Rights

Under the Kenyan Data Protection Act, you have the right to access, correct, or request deletion of your personal data. Contact us at support@jerseys.co.ke.

7. Changes to This Policy

We may update this policy occasionally. The latest version will always be posted on our website.

Effective Date: January 30, 2026

1. Use of Website

You agree to use our website for lawful purposes only. You may not copy, modify, or distribute content without permission.

2. Product Information

We make every effort to display accurate product information. However, colors, sizes, and details may vary slightly depending on manufacturer, material, gender, and age-specific products.

3. Orders and Payment

  • All prices are in KES (Kenyan Shilling).
  • Payment must be completed at checkout via the available payment methods.
  • We reserve the right to cancel or refuse orders at our discretion.

4. Shipping and Delivery

  • Orders are shipped to the address provided during checkout.
  • Delivery times are estimates and updates are provided on our Track Order Page.

5. Returns and Refunds

Please see our Return & Refund Policy below.

6. Intellectual Property

All content on the website, including logos and text, is owned by Jersey Outlet and protected by copyright.

7. Limitation of Liability

Jersey Outlet is not liable for indirect, incidental, or consequential damages arising from your use of our website or products.

8. Governing Law

These terms are governed by the laws of the Republic of Kenya.

Effective Date: January 30, 2026

1. Eligibility

  • Returns must be requested within 5 days of delivery.
  • Items must not be customized by Jersey Outlet or any affiliate. (*Customized means printing of Name, Number, or Badges.)
  • Items must be unworn, unwashed, and in original packaging with tags intact.
  • Personalized or custom items are not eligible for returns.

2. How to Request a Return

  • Contact us at support@jerseys.co.ke with your Order ID and reason for return.
  • We will provide instructions on how to send the item back.

3. Refunds

  • Refunds are processed once the returned item is received and inspected.
  • Refunds are made via the original payment method.
  • Shipping & customization fees are non-refundable.

4. Exchanges

  • Exchanges are allowed for items of the same type and size, subject to stock availability.
  • Contact us to arrange an exchange.

5. Damaged or Incorrect Items

If you receive a defective or incorrect item, contact us immediately, and we will provide a replacement at no additional cost.